At pusoy, we believe gaming should always be an enjoyable form of entertainment — never a source of stress or financial harm. This page outlines the tools, guidelines, and support resources available to all Philippines players who want to manage their gaming activity and stay in control. If you ever feel that gaming is affecting your daily life, we encourage you to use the options below or reach out for help.
Pusoy provides practical self-management tools so every Philippines player can set personal boundaries and enjoy gaming at a pace that works for them. These features are available directly through your account settings at any time.
Set a daily, weekly, or monthly cap on how much PHP you can deposit into your pusoy account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your gaming spend within a budget you are comfortable with. Limits can be lowered at any time and take effect immediately. Requests to raise a limit are subject to a mandatory cooling-off period before they come into force.
Choose how long you want each gaming session to last, and pusoy will send you a reminder when that time is up. Keeping track of how long you have been playing is a simple but powerful habit that helps prevent unplanned extended sessions. You can set reminders for as little as 30 minutes or as long as a few hours, depending on your preference. The reminder appears as an on-screen notification so you can decide whether to continue or log out. Staying aware of time spent is a key part of healthy gaming behaviour for Philippines players.
If you feel you need a short break from gaming, you can activate a cooling-off period that temporarily suspends access to your account for a set number of days. During this time, you will not be able to log in, place bets, or make deposits. The cooling-off option is available for periods ranging from 24 hours up to several weeks, giving you flexibility based on what you need. This tool is ideal when you notice your gaming habits starting to feel less enjoyable or more compulsive. Your account and balance remain safe and intact throughout the suspension period.
For players who feel they need a longer or more permanent break, self-exclusion allows you to close your account for an extended period — from six months up to a permanent ban. Once self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed, ensuring the commitment is meaningful. During self-exclusion, all marketing communications from pusoy will also be stopped. We take self-exclusion requests seriously and process them promptly to protect the player's wellbeing. If you are considering this option, we encourage you to also explore the external support resources listed further down this page.
Your account dashboard gives you a clear view of your recent gaming activity, including deposits made, bets placed, and time spent on the platform. Reviewing your activity history regularly is a healthy habit that helps you stay honest with yourself about your gaming patterns. If you notice a trend that concerns you — such as increasing deposit frequency or longer sessions — it may be a good time to use one of the limit tools available. Transparency about your own behaviour is the first step toward responsible gaming. The activity log is updated in real time and accessible from any device you use to access pusoy.
If promotional messages, bonus offers, or game notifications are making it harder for you to stick to your gaming limits, you can opt out of all marketing communications at any time. Removing these prompts can reduce the temptation to play beyond your intended budget or session length. You can manage your communication preferences directly from your account settings without needing to contact support. This option is separate from self-exclusion and does not affect your ability to log in and play normally. It is a simple but effective way to reduce external triggers that may influence your gaming decisions.
Gaming is meant to be a form of entertainment, not a way to earn money or escape from problems. The following signs may indicate that gaming is becoming a concern — for yourself or someone you care about.
If any of these signs feel familiar, please consider using the self-management tools in your pusoy account, speaking to someone you trust, or contacting a professional support service. Recognising the issue early makes it much easier to address. You are not alone, and help is available for Philippines players who need it.
If you or someone you know needs support with problem gambling, the following organisations provide free, confidential assistance to people in the Philippines. Reaching out is a sign of strength, not weakness.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline for individuals experiencing mental health challenges, including those related to compulsive gambling. Their trained counsellors provide immediate, confidential support in Filipino and English. You can reach the NCMH hotline at 1553, available around the clock for all Philippines residents. No referral is needed — you can call directly at any time. This service is free of charge and completely confidential.
Gamblers Anonymous (GA) is a peer support fellowship for people who want to stop gambling. GA meetings are held regularly across the Philippines and provide a safe, non-judgmental space to share experiences and receive support from others who understand what you are going through. Membership is free and open to anyone who has a desire to stop gambling, regardless of how long or how much they have played. The fellowship follows a proven 12-step recovery programme that has helped millions of people worldwide. Attending even a single meeting can be a meaningful first step toward recovery.
Sometimes the most important first step is simply talking to a family member, close friend, or trusted community figure about what you are experiencing. Opening up about a gambling concern can feel difficult, but sharing the burden often brings immediate relief and opens the door to practical support. If you are not ready to speak to a professional, starting with someone you already trust is a perfectly valid approach. Many Philippines families have found that honest conversations about gaming habits lead to positive changes without the need for formal intervention. You do not have to face this alone — support is closer than you think.
If you have questions about using the responsible gaming tools in your account, visit the FAQ page for step-by-step guidance in plain Philippine English. You can also review the Terms and Conditions or Privacy Policy for the full details of how your account and data are managed.